Privacy Policy

Last updated: October 22, 2025

Look, We're Straight-Shooters

At TitanForge Architects, we're pretty serious about keeping your info safe. We've been in the architecture game long enough to know that trust isn't just about building solid structures – it's also about being transparent with how we handle your data. This policy breaks down what we collect, why we need it, and what we're doing with it. No legal jargon where we can avoid it, just straight talk.

We're based in Toronto, Ontario, and we follow Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act). But honestly, we'd protect your data regardless of what the law says – it's just the right thing to do.

What Info We're Collecting

When you reach out to us or work with us, we'll gather some basic stuff. Nothing sketchy, just what we need to actually help you:

Contact & Identity Info

  • Your name and company details
  • Email address and phone number
  • Mailing address (if we're shipping documents or meeting on-site)
  • Job title or role in your organization

Project-Related Data

  • Project specifications, requirements, and briefs
  • Site information and property details
  • Budget ranges and timeline expectations
  • Any documents or files you share with us during consultation

Technical Stuff

  • IP address and browser type (standard web stuff)
  • Pages you visit on our site
  • Time and date of your visits
  • Device information when you're browsing our portfolio

What We Do With Your Info

We're not in the business of selling data or spamming folks. Here's the real deal on what we use your information for:

Project Communication

Responding to your inquiries, sending proposals, sharing design updates, and keeping you in the loop about your project. Pretty straightforward.

Service Delivery

Actually doing the work you hired us for – creating designs, coordinating with engineers, managing timelines, all that good stuff.

Legal Compliance

Meeting regulatory requirements, maintaining records for building permits, and keeping everything above board with industry standards.

Website Improvements

Understanding how people use our site so we can make it better. If everyone's bouncing off a certain page, we wanna know about it.

Who Gets to See Your Data

We're not handing your info out like candy. But there are times when we need to share certain details with trusted partners to get the job done:

Engineering Consultants

When we're working on structural or MEP systems, we collaborate with specialized engineers who need project details.

Third-Party Service Providers

Folks who help us run our business – email hosting, cloud storage for BIM files, that sort of thing. They're all under strict confidentiality agreements.

Legal Requirements

If we're legally obligated to share info (court orders, government requests), we'll comply. But we'll let you know unless we're prohibited from doing so.

What we don't do: Sell your data to marketers, rent out contact lists, or share your project details with competitors. That'd be pretty low.

Cookies & Tracking Tech

Yeah, we use cookies – but not the delicious kind. These are small text files that help our website work properly and remember your preferences.

Essential Cookies

These keep the site functioning. Can't really turn 'em off without breaking things. They handle stuff like keeping you logged in if you're accessing project portals.

Analytics Cookies

We use these to see which pages people visit most and where they're coming from. Helps us figure out if our portfolio section is actually helpful or just sitting there looking pretty.

Your Browser Controls

Most browsers let you block cookies if you want. Just know that parts of the site might not work as smoothly if you do.

How We're Protecting Your Data

Security's a big deal to us. We've implemented several layers of protection to keep your information safe from unauthorized access:

  • SSL Encryption: All data transmitted to and from our site is encrypted. You'll see that little padlock in your browser.
  • Secure Servers: Our hosting infrastructure uses industry-standard security protocols and regular security audits.
  • Access Controls: Only team members who actually need access to your info can see it. We're not all poking around in everyone's files.
  • Regular Backups: We back up data regularly so nothing gets lost if something goes sideways.
  • Staff Training: Everyone on our team knows the importance of data security and confidentiality.

That said, no system's 100% bulletproof. We do our best, but if there's ever a breach that affects your data, we'll let you know ASAP and tell you what we're doing about it.

Your Rights & Choices

Under Canadian privacy law, you've got some solid rights when it comes to your personal information. Here's what you can do:

Access Your Data

Ask us what info we've got on you, and we'll provide it in a readable format.

Correct Mistakes

If something's wrong or outdated, let us know and we'll fix it.

Delete Your Info

Want us to wipe your data? We can do that, unless we're legally required to keep it.

Withdraw Consent

Change your mind about how we use your data? Just say the word.

Opt-Out of Marketing

Don't wanna hear from us? There's an unsubscribe link in every email we send.

File a Complaint

Think we're not handling things right? You can complain to the Privacy Commissioner of Canada.

How Long We Keep Your Data

We don't hoard information forever. Here's our general approach:

  • Active Projects: We keep everything while we're working together and for a reasonable period after completion.
  • Completed Projects: Design files and project records are typically kept for 7-10 years (industry standard for liability purposes).
  • Inquiry Data: If you reached out but didn't move forward with a project, we'll keep your contact info for about 2 years unless you tell us to delete it sooner.
  • Website Analytics: Aggregate data gets kept longer since it's not personally identifiable, but we do periodic cleanups.

Questions About Your Privacy?

Look, privacy policies can be dry as dust. If you've got questions about anything here – or you wanna exercise any of your rights – just get in touch. We're real people, and we're happy to walk you through it.

Email: info@titanforgex.info

Phone: (416) 555-0847

Mail: 1250 Bay Street, Suite 402, Toronto, ON M5R 2A5

If you're not satisfied with how we handle your privacy concern, you can contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or through their website.

Updates to This Policy

Things change – laws get updated, we might add new services, technology evolves. When we update this privacy policy, we'll change the date at the top and let you know if there's anything major. For small tweaks, we'll just update the page.

If there's a significant change that affects how we handle your data, we'll email you directly (if we have your email) or post a prominent notice on our website.